1. What is your quality guarantee for cosmetic items?
We have 10 years of experience in makeup manufacturing and hold GMPC and ISO22716 certificates. Our professional customer service team is available 24/7, and all formulas come with MSDS for safety compliance.
2. Do you support private label logo printing?
Yes. We offer professional OEM printing for logos/patterns. The minimum order quantity is 50pcs per product. Please reach out to discuss your specific customization options.
3. Can I request free samples before placing an order?
You can request up to 2 free samples. Shipping costs must be covered by the buyer. Approved sample requests are generally processed and shipped within 1-3 working days.
4. What is the typical lead time and shipping process?
Goods in stock can be shipped within 2-10 working days. Mass production orders take 10-25 working days. We provide flexible shipping options including sea freight, air freight, and express delivery.
5. What should I do if my shipment has missing or damaged products?
If you encounter any issues such as missing items or broken powders upon delivery, please contact our support team promptly for timely assistance and solutions.
6. Are your makeup products vegan and cruelty-free?
Yes. Our products are completely cruelty-free and vegan-friendly. We never test any products or ingredients on animals and utilize vegan formulas throughout production.
Nebula Beauty
