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Frequently Asked Questions
Q: What are the available shipping options?
A: We normally ship products via DHL, Fedex, TNT, and UPS Express. We also offer shipping by train or sea, and can deliver products to your assigned Chinese shipping agent.
Q: What payment methods do you accept?
A: We typically use Alibaba Trade Assurance, but we also support Western Union, Money Transfer, T/T (Bank Transfer), and PayPal.
Q: How can I obtain a discount for my order?
A: We offer first-order discounts for new customers. For our regular VIP customers, we have a specialized membership discount system based on purchase history.
Q: Do you accept small trial orders?
A: Yes! We accept small orders to help our clients test the market and provide more convenience for growing brands.
Q: Can you provide OEM/ODM services?
A: Absolutely. As a direct factory, we support full OEM/ODM services. Our professional designers can turn your ideas into complete product drawings and final designs.
Q: Why do customers choose to work with you?
A: Our commitment to excellence includes: Rapid response (under 2 hours), 99%+ on-time delivery rate, 99%+ quality control success, and 100% QC inspection before delivery.
Nebula Beauty
